New England Motorcycle, LLC - Store Policies

If you prefer to pay for items via money order or cashier's check, please call our order line at 540-948-7600 or e-mail us at info@motoemporium.com for the total of your order. 

Shipping and Handling
  • Shipping charges are based on order value unless oversized, then shipping charges are based upon size/weight.
  • New England Motorcycle, LLC standard shipping time is generally two to five business days on non-backordered items. 
  • Delivery during the Christmas season may require additional shipping days.
  • No sales tax is charged on orders outside of the state of Virginia.
  • On the day your order ships, you will receive e-mail notification of the shipment.
  • Complete return and exchange policies and procedures may be found on the returns page. 
  • Shipping to addresses outside the contiguous 48 states, and ALL International orders will ship FOB (this means that you will be charged the additional, actual amount is costs to ship your item at the time of shipment - FOB charges will not show at the time of order), including but not limited to Hawaii, Puerto Rico, Alaska and Canada.   

Payment Information 

  • Orders accepted via secure online shopping cart or by phone. Prices shown are in US dollars.
  • Visa, MasterCard, Discover and PayPal accepted. Credit card purchases are verified for your protection. 

Security Information

PayPal encrypts all confidential ordering information, including credit card number, name, and address. All ordering information remains private on the Internet using SSL. As per the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges on your credit card. Check with your bank for more details. 

Backordered Items

New England Motorcycle, LLC will notify you via e-mail if an item is backordered.  When backordered items become available, customer backorders will be filled before new orders.  If you have any questions, please contact info@motoemporium.com 

Additional Policies 

  • Size, color, item description and other product information is provided by the manufacturer. New England Motorcycle, LLC is not responsible for their contents or errors in product information provided to us by the manufacturer.
  • Prices are subject to change without notice. 
  • New England Motorcycle, LLC is not obligated to honor prices posted in error on this website. Customers agree to the policies stated within this policy page when placing an order with New England Motorcycle, LLC.
  • New England Motorcycle, LLC reserves the right to refuse service to anyone.

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