Any Icon item that needs to be exchanged is subject to an exchange fee equal to 10% of the purchase price. Exchanges must be approved within 48 hours of receipt by obtaining an RMA# from a MotoEmporium representative. The item must be returned with the RMA# displayed on the outside of the package. The exchange fee can be avoided by knowing your correct size in advance of your purchase. Feel free to call or stop by prior to ordering with any sizing questions you may have. We will make every attempt to assist you, however, if your order is placed by phone or internet we can not guarantee the fit unless you are sized properly at our retail location. Returns for refund are subject to an exchange fee equal to 20% of the purchase price.